Terms of Service
Last updated: January 2026
1. Overview
The Web Care Pro provides professional website support, technical troubleshooting, consultation, and implementation services for small businesses and individuals. By accessing this website, submitting a form, booking a call, or purchasing a service, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.
This website is owned and operated by SupportShift AI LLC, doing business as The Web Care Pro.
Insured.
2. Scope of Services
Services provided by The Web Care Pro may include, but are not limited to: website troubleshooting and diagnostics, technical guidance and consultation, configuration and implementation assistance, performance reviews and recommendations, platform migrations or integrations (where applicable). Services are provided on a best-effort basis and are billed for time, expertise, and professional effort, not guaranteed outcomes.
3. No Guarantee of Results
While many issues can be resolved, The Web Care Pro does not guarantee specific results. Some issues may be limited or prevented by third-party platforms, access restrictions, existing configurations, or platform policies. By engaging our services, you acknowledge and accept these limitations.
4. Free Introductory Calls
Free introductory calls are only for evaluation and planning, not troubleshooting or hands-on work.
5. Paid Services & Payment Terms
All paid services require payment in advance unless otherwise agreed, are billed for time and expertise, and begin once payment is received.
All sessions are booked and paid for voluntarily by the client. Payment confirms acceptance of the session format, scope, and policies.
6. Refund & Cancellation Policy
Sessions are non-refundable once work has begun, cancellations must be made 24 hours in advance, missed appointments are non-refundable, and refunds are discretionary otherwise.
7. Client Responsibilities
Clients must provide accurate information, necessary access, be prepared, and communicate respectfully. Delays caused by missing info are not grounds for refunds.
8. Session Conduct Policy
Professional environment required. Abusive or hostile behavior can end sessions early, with time billed. Written work summary provided when applicable.
9. Limitation of Liability
The Web Care Pro is not liable for indirect, incidental, or consequential damages, including data loss or downtime. Liability is limited to the amount paid for specific services. Clients are responsible for backups.
10. Third-Party Services
We are not responsible for third-party changes, policies, or outages. All third-party services are subject to their own terms.
11. Intellectual Property
All materials remain our property unless otherwise agreed. Clients may not reproduce, resell, or redistribute materials without permission.
12. Termination of Services
We may refuse or terminate service or decline work for violations or non-cooperation.
13. Governing Law
These terms are governed by US law and the state in which The Web Care Pro operates.
14. Changes to These Terms
Terms may be updated at any time and changes posted with a revised date. Continued use constitutes acceptance.
15. Contact
For questions, contact The Web Care Pro or visit https://thewebcarepro.com